Things change when you become an ISO-certified household, as the Suranas will tell you. Actually, it's only the Suranas who can tell you because they are, in all likelihood, the only household in the country with an ISO 9000 certification.
In this ISO-certified home in Chennai, grandpa is designated the 'household head', grandma is the 'household representative', mom is the 'management representative', while the children and dad are 'permanent customers'. As for the guests or 'temporary customers' to this home, they're handed a customer feedback form after a cup of tea to note their level of satisfaction with the hospitality and quality of food.
Read more of this exclusive, unique news in a report by Kamini Mathai published in Times of India...
May be you can also try to achieve this unique distinction....
