Ministry of Communications today launched India Post Help Centre and a Toll Free Number 1924 to address the grievances of people in the Country related to Department of Posts. Inaugurating the Help Centre here, Minister of Communications, Shri Manoj Sinha said that the move comes in the wake of Prime Minister Shri Narendra Modi’s PRAGATI (Pro-Active Governance And Timely Implementation) review meetings, where he exhorts the Union Ministers to actively address the grievances of the common man by setting up and strengthening Public Redressal Grievances Mechanism.
Shri Sinha said that the Help Centre has been launched in three languages -Hindi, English and Malayalam and gradually all regional languages will be included which are mentioned in the Schedule of the Indian Constitution.
He said, the Help Centre will be functioning from 8 A.M to 8 P.M on all working days except holidays. Shri Sinha said that soon, in every circle a nodal officer will be appointed to bring efficiency in redressal mechanism.
The Minister stressed that except in the case of policy decisions, all complaints related to postal services will be addressed within 24 Hours. Shri Sinha recalled that last month he had launched “Twitter Sewa” for addressing the complaints and concerns of common man and other stake-holders in the telecom and postal sectors, where on an average 100 complaints are received daily related to postal services. A toll free helpline number ‘1924’ would be available for customers from all over India from landline/mobile phone of service providers namely AirTel, Idea, Vodaphone, Telenor, Aircel, MTS, Reliance etc.
The complaints received from the complainant on toll free number ‘1924’ would be registered in Computerized Customer Centre (CCC) Portal by the operators at the Dak Bhawan and the 11 digits ticket number would be provided to the complainants. If the complaint already registered, the complainant would be informed the status as viewed in CCC Portal. As soon as the complaint is generated on CCC Portal, the concerned post office will take immediate necessary action to resolve it and would upload the status.
